客戶評價
由實住客人提供的真實點評
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Ritz- Carlton Tysons Corner/ Supar
Ritz Carlton's are known to be a high-end hotel offering all sorts of amenities and service. This is what you pay for. However, this particular Ritz is subpar. The check in process for us was a little chaotic because we booked through a 3rd party and they had the names mixed up. The complimentary beverages were constantly empty and were when we checked in. We were not told that there was a complimentary nightly wine/champagne for guests either. We found this out on our last night. We were initially put in a handicap room and had to be switched. We were switched to a room next to a stairwell, ice machine, and a supply room. So, you can imagine the noise and traffic. Specifically in the evening. We didn't get turn down service the 1st night and we inquired about it because our friends got it but we didn't. We didn't see a coffee machine in our room because our friend's machine was on their countertop, so we purchased coffee and tea the 1st morning. Found out it is hidden in the cabinet and when we tried to use it, it didn't work. The front desk told us they would bring a small fridge to our room, but that never happened. Ritz offers guest robes/slippers, but our room was missing slippers. The room phones did not work (neither of them). So, when we ordered room service or had to get something we had to call from our cell phone and then be transferred. The list goes on and on. It's all the little things you pay for and expect from a Ritz. The staff was exceptional not the stay.
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Despite this being a non-smoking property, it was evident someone had just been smoking in our room. The smell of smoke was extremely strong, with ash even on the counter in the bathroom. The hotel offered for us to move rooms, however were very busy with an event going on, so waiting for the process would mean we would have missed our plans that brought us to Tyson for the one night.
The hotel offered a $50 credit towards food and beverage for the inconvenience.
We've stayed at many Ritz properties before and this room was by far the dingiest. Old cracked caulk in the bathroom and overpowering smoke smell was more akin to an airport hotel than a supposed 5 star property.
Extremely disappointing.
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房間還不錯，但切記不要預訂含早餐，家庭房4人預付每天1000早餐費，到店説total一間房只能點60美金的早餐，多余自付。攜程的服務很給力，解決了問題，但這家酒店早餐的服務也不太行，食物倒還不錯。
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物有所值的酒店！
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泰森斯角麗思卡爾頓酒店預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+1-703-5064300 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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泰森斯角麗思卡爾頓酒店地址：弗吉尼亞州 · 泰森斯角 · · 1700 Tysons Boulevard
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